July 29, 2008
No, I Can't Hear You Now...

To the editor:
I’d like to encourage people with AT&T wireless cell service to call and file a quality of service complaint with them. Croton-on-Hudson is practically a dead zone for cell coverage on AT&T—and the only way to hope for improvement is to file the complaint with them. 1-800-331-0500.
— Scott Cannizzaro
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One thing people are forgetting is that cell phone reception requires direct line of sight to be efficient. That’s why down at the river, and in the midwests open spaces there is good reception. Croton is very hilly and unless a tower goes on the highest point of Mt. Airy it’s sort of hard to accomplish “good” service. A cell tower at the train station would be great for the harmon area facing it but probably not great for the upper village, it’s a challenge. I’m told in Manhattan there are antennas all over the architecture of the city. Some disguised as Gargoyles on the sides of building all creating that direct line of sight for good reception.
It is not up to Verizon to put a cell wherever they please. They need approval. So to stop FIOS service won’t accomplish anything. This is a town board issue and they need to approve a cell site and get it built.
The progress has been like mud. I have had Verizon for almost two years and before that I had Nextel. I remember Nextel sending many flyers out saying imroved service is coming. That was over three ears ago.
It’s bizarre.
A community with this level of average household income, meaning total cell penetration.
A very very high percentage of work at home types.
Yet I can rely on zero verizon service and a “beep” when the inevitable message is taken.
I drove across the Country. I can say we have less coverage than the great open spaces of Wyoming, and worse cell than Bozeman, Montana.
I was told that Verizon was interested in putting up cells on the Municipal Building.
I suggest strongly that we forbid Verizon turning on FiOs until the Cell gives us five bars in the upper Village.
The Village has to allow cell towers.
I have a personel phone with Verizon and it does not work well.
I have a work phone with NEXTEL and I use to have to go down to the river to make calls, but I can now sit in my house and answer the phone.
The should have let a phone company put up a cell tower on top of the new firehouse in Harmon, but they stopped it. You can complain but until they put up that cell tower down at the train station, nothing is going to get better.
People don’t believe me when I tell them about the cell phone problems in croton. They asked me “where do you live in the woods”.
This is not up to AT&T or Verizon. In order for the service coverage to get to an acceptable level in the Village, you need cell sites!
Try and search for this topic on Croton Blog or the Village’s website and you will understand why we are not moving forward to a solution.
This issue has been ongoing for several years, and the rationale for a sane decision (=better coverage) is still not any closer.
The fact is that in today’s world cell service keeps a majority of the Village taxpayers connected to work and family! This technology simply is a necessity and lack of service is no longer acceptable.
So don’t just call the cell service providers! Call the Village Manager and call the Village elected officials.
Ask them how this situation can be resolved.
Martin Mortensen
Like “crotonres”, I have Verizon as well and it stinks! How long must this go on? It would be terrible if someone lost their life because wireless service is non-existent in Croton (if it hasn’t happened already?). Call Verizon @(800)922-0204 and make some noise!!
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Some towns allow small antennas (antennae?) to be placed on the tops of streetlights or telephone poles. This is a much better solution than those huge ugly cell towers that are also cause for some health concerns.